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Helpful Information
Read important cancellation terms and quick answers before your trip.
Cancellation before 30 days may receive a refund after applicable booking, payment gateway, and operational deductions.
Partial cancellation charges may apply because permits, transport, stay, and ground arrangements are already blocked.
Refunds may be limited or unavailable for last-minute cancellations, no-shows, or unused services after trip start.
Subject to availability, you may request a batch transfer instead of cancellation. Fare difference may apply.
Itinerary may be adjusted for safety due to weather, road closure, government rules, or guide decision.
Approved refunds are generally processed to the original payment method after verification by the accounts team.
Carry a valid government ID and submit any medical or consent forms requested for the trek.
Pack warm layers, trekking shoes, personal medicines, water bottle, rain cover, and basic hygiene items.
Your final reporting location and coordinator details are shared before departure based on your batch.
Coordinator details are usually shared before departure once the batch and pickup details are finalised.
Yes, use the Download Invoice button inside your booking card to access your payment invoice.
Beginners can join suitable easy or easy-moderate treks after basic fitness preparation and guidance.