Everything your guests need in one place — privacy policy, terms & conditions, FAQs, booking policy and refund policy — designed in a clean, mobile-first format for Roopkund Heaven.
Roopkund Heaven respects the privacy of every user who visits our website, submits an enquiry, or makes a booking with us. This policy explains what information we collect and how it is handled.
We may collect personal details such as your full name, phone number, email address, city, emergency contact, booking details, payment-related information, identity documents where required for permits or operational purposes, and any other details submitted through forms, WhatsApp, email, phone calls, or manual booking confirmations.
To process trek bookings, confirm departures, coordinate logistics, secure permits, manage accommodation, transport, meals, and emergency response support.
To reply to your enquiries, send trip updates, payment reminders, itinerary details, safety instructions, and service-related communication.
To verify age, operational eligibility, emergency contacts, medical declarations, and documentation required by local authorities or partner vendors.
To improve our website, booking experience, service quality, guest support, and future trek operations.
We do not sell or rent your personal information. Your details may be shared only where reasonably necessary with internal team members, transport vendors, accommodation providers, local coordinators, government permit authorities, payment processors, or emergency responders for fulfilling your booking and operational requirements.
Payments may be collected through secure payment methods, bank transfers, or approved transaction channels. Roopkund Heaven does not intentionally store sensitive card credentials on its own systems unless clearly required through a secure and compliant process.
Our website may use cookies, analytics, form tracking, or basic technical tools to understand visitor activity, improve performance, and enhance the user experience. These tools do not give third parties ownership over your personal data.
We retain information only for as long as needed to fulfil bookings, maintain records, handle support matters, comply with legal requirements, and protect our business from disputes or misuse.
For privacy-related concerns, you may contact us at info@roopkundheaven.in or call +91-8882987296.
By booking a trek, trip, expedition, or travel package with Roopkund Heaven, the guest agrees to the following terms and conditions.
A booking is considered confirmed only after receipt of the required advance payment and confirmation from our team. Roopkund Heaven reserves the right to accept, reject, postpone, or cancel a booking in exceptional operational or safety circumstances.
Guests must ensure they are medically fit and capable of participating in the selected activity. Trekking, travel, and expedition programs may involve remote terrain, unpredictable weather, physical exertion, altitude, delays, and limited facilities. Guests must disclose any relevant medical or fitness condition before departure.
Itineraries are subject to change due to weather conditions, road blockage, natural events, government restrictions, operational constraints, safety requirements, or group welfare decisions taken by the trek leader or company. Such decisions are final and are made in the interest of safety and successful execution.
Guests are expected to cooperate with trek leaders, maintain discipline, respect local culture, and follow environmental guidelines.
Instructions relating to timing, gear, movement, campsite discipline, hydration, weather action, and emergency protocol must be followed at all times.
Roopkund Heaven acts as an organiser and facilitator of travel and trekking services. While all reasonable efforts are made to ensure safety and quality, we are not liable for loss, injury, delay, damage, theft, natural disaster, force majeure event, road closure, weather-related disruption, political disturbance, personal negligence, or third-party service failure beyond our reasonable control.
If a departure is cancelled by the company due to insufficient participants, unsafe conditions, natural calamity, official restrictions, or unavoidable operational issues, the guest may be offered a transfer, credit note, rescheduling option, or refund as per the applicable booking/refund policy.
These FAQs are structured to reduce confusion before booking and make the page more useful for both desktop and mobile users.
This section explains how guests can reserve a seat, what details are required, and how final participation is confirmed.
Guests may be asked to share name, age, gender, contact number, email address, ID proof, emergency contact, and any additional information needed for permits, stay check-in, transportation, or safety coordination.
The remaining trip amount must be paid within the timeline communicated by our team. Failure to complete the balance payment on time may affect the booking status and may lead to release of the reserved seat.
| Situation | Policy |
|---|---|
| Guest arrives late and misses departure | The guest will bear any additional cost required to rejoin the group, where operationally possible. |
| No show without prior notice | Booking may be treated as cancelled and standard cancellation terms may apply. |
| Guest leaves trip voluntarily midway | No refund is generally applicable for unused services after trip commencement. |
Name transfer or seat transfer to another person may be allowed only at the company’s discretion, subject to operational feasibility, timing, permit rules, and applicable administrative charges.
The refund structure below is a strong starter format. You can later replace the percentages or timelines with your exact company policy.
| Cancellation Window | Indicative Refund / Retention |
|---|---|
| More than 30 days before departure | Eligible for partial refund after deduction of processing / blocking / administrative charges. |
| 15 to 30 days before departure | Partial refund may be provided as per trip type and confirmed pre-booked arrangements. |
| 7 to 14 days before departure | Refund may be limited due to vendor commitments and blocked logistics. |
| Less than 7 days before departure | Generally non-refundable unless otherwise approved in writing by the company. |
In the event that Roopkund Heaven cancels a departure due to unsafe conditions, natural calamity, government restrictions, route closure, inadequate participation, or other unavoidable operational factors, guests may be offered one or more of the following:
No cash refund is guaranteed for disruptions arising from events beyond reasonable control, including but not limited to landslides, snowfall, flood, earthquake, epidemic, political unrest, government restrictions, road blockage, or transport shutdown. In such cases, rescheduling, credit, or adjusted service solutions may be provided depending on circumstances.
Approved refunds are generally processed within a reasonable business period after internal verification and closure of outstanding trip/vendor adjustments.
Refunds, where approved, are generally issued through the original payment mode or through a mutually agreed bank transfer process.
